Discreet packaging
When you order at hellosextoy.com, we’ll make sure to pack your order in a sturdy package so that your goods will reach you in proper condition. We use carton boxes and padded envelopes for our international shipments, to make sure that your order is handled with as much care as possible during transit. If you prefer a discrete packaging, that’s always possible of course!
Free shipping
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
Shipping to over 200 countries
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States, Canada | 7-20 Business days |
United Kingdom, Germany | 7-15 Business days |
Europe other | 10-15 Business days |
Australia, New Zealand | 10-20 Business days |
Central & South America | 15-30 Business days |
Asia | 10-15 Business days |
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
Tracking information
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.