Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the ORIGINAL PACKAGING.
If you have not received your parcel or have received the wrong item, a refund will be available in approximately 1-3 working days after you have contacted us.
If you do not like the product and return it, we will refund you 1-3 working days after we have received the returned parcel and confirmed its completeness.
If you do not like the product and return it, we will refund you 1-3 working days after we have received the returned parcel and confirmed its completeness.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Refunds will be made to the original method of your payment. You can do it by sending a message on Contact Us page.